General Booking & Cancellation Terms

Standard bookings

Standard bookings may be cancelled free of charge until 12:00 noon on the day of arrival. Later cancellations may be charged at up to 90% of the total amount. In the event of a no-show, we are entitled to charge up to 95% of the total amount.

Group bookings

Group bookings are reservations of 6 rooms or more. Outside trade fair periods, they may be cancelled free of charge up to 21 days before arrival. After that date, we are entitled to charge up to 90% of the total amount.

Exception: 10% of the booked rooms may be cancelled free of charge up to 3 days before arrival.

Trade fair and long-stay bookings

These bookings may be cancelled free of charge up to 21 days before arrival. After that date, we are entitled to charge up to 90% of the total amount. In the event of a no-show, up to 95% may be charged.

Trade fair, long-stay (10 days or more) and group reservations must generally be secured by a valid credit card or by a cost-coverage confirmation accepted by us from the person making the booking. Once the cancellation period has expired, we are entitled to charge up to 30% to the credit card or issue an advance invoice.

Other provisions

Offers issued by the hotel are valid for 14 days. After this period, we are no longer bound by the offer. We will be happy to prepare a new offer for you.

Early departures may generally be charged at up to 90% of the remaining booked accommodation.

Booked rooms are available to guests from 2:00 pm on the day of arrival and until 12:00 noon on the day of departure. Late check-out may be available for an additional charge by prior arrangement.

Reservations for the meeting room may be cancelled up to 14 days before the event date. After that date, the hotel is entitled to charge up to 90% of the amount.

All reservations are confirmed by us in writing together with the applicable cancellation terms. Reservations made through booking portals are subject to the conditions agreed on the respective portal. Deviating arrangements are valid only if confirmed in writing by the hotel.

Our rates are variable and depend on the date on which the booking is made.

Consumer dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.